We are delighted to introduce our new and improved Customer Support system; the SDL Customer Gateway.
Available from 12th July, the Gateway replaces the existing Web Solution Finder and offers Non-Premium Support & Maintenance Agreement (PSMA)* customers an improved support experience for installation and licensing that includes:
- A New and improved Knowledge Base. Featuring improved functionality such as category filters.
- Multiple sources of information on Support, Knowledge, the SDL community and technical docs, to make it easier to find the information you need, when you need it.
- An easier way to log installation and licensing cases. If the search in the Knowledge Base does not produce any articles that provide satisfactory results then using the link at the bottom of the Knowledge article customers will now be able to log a Support Case directly.
Customers can also expect to see further improvements and functionality as we continue to evolve the SDL Gateway, such as individual accounts for non PSMA customers that allows cases to be logged against unique accounts that can be tracked in the ‘My Support’ area is planned.
To access the new gateway go to https://gateway.sdl.com/CommunitySearchResults
You can learn more about this topic and many others by joining the SDL Customer Gateway Community where you will find tutorials, user guides, and FAQs as well as join the forum to ask questions and share ideas for additional functionality.
For more information about PSMA and then benefits to SDL customers, please click here.
*Premium Support & Maintenance Agreement is a (PSMA) is a range of technical and non-technical assistance programs and support to help our customers achieve maximum benefit from their SDL translation software products. With PSMA customers can benefit from: flexible support options, free upgrades, updates and service packs as well as SDL’s highest level of technical support as and when required.